FAQ
Frequently Asked Questions
Delivery
How much does delivery cost?
Standard UK delivery is £3.95. It's free when you order 2 or more playsuits.
Which courier do you use?
We ship via Royal Mail and major UK courier services depending on your location. You'll receive a tracking link as soon as your order is dispatched.
How long will my order take to arrive?
Orders placed before 1pm are prepared within 1–2 working days, with delivery typically taking a further 2–4 working days. During busy periods such as promotions or bank holidays, preparation times may be slightly longer. You'll always receive a dispatch notification with tracking.
Payments
What payment methods do you accept?
We accept all major debit and credit cards including Visa and Mastercard, as well as PayPal. All transactions are processed securely — the price you see at checkout is the price you pay. No surprise fees.
Is the launch price available to everyone?
Yes — the £9.90 new customer launch price is available to all first-time orders while stock lasts. No discount code needed. The price shown is the price charged at checkout.
Is it safe to enter my card details on your site?
Absolutely. Our checkout is fully encrypted and PCI-compliant. We never store your card details.
Returns & Exchanges
Can I return my playsuit?
Yes — you have 30 days from delivery to return your order for a full refund, no questions asked. Items must be unworn and in their original condition. We'll process your refund within 14 days of receiving the return. Return postage is your responsibility unless the item is faulty.
How do I start a return?
Simply drop us an email with your order number and we'll guide you through the process. We aim to make it as straightforward as possible — no lengthy forms, no interrogation.
Can I exchange for a different colour or size?
We don't offer direct exchanges, but returns are easy — send back what you don't want and place a new order for the colour or size you'd prefer. If you're unsure about sizing, our size guide has real measurements to help you get it right first time.
My order arrived damaged or incorrect. What do I do?
We're sorry to hear that. Please email us with a photo of the item and your order number and we'll sort it out straight away — either a replacement or a full refund, your choice. Return postage will be covered by us in this case.
Sizing & Fit
What size should I order?
The Ribbed Wrap Playsuit is true to size. If you're petite or prefer a closer fit, you may want to size down one. The ribbed stretch fabric has genuine give — it comfortably fits UK sizes 6 to 22 within each size bracket. When in doubt, go true to size and use our free 30-day returns if it's not quite right.
Will it fit if I have a larger bust?
Yes — the wrap V-neckline has adjustable spaghetti straps so you can set the depth that works for you. We'd recommend wearing your own supportive bra or a strapless underneath for the best fit. The playsuit is designed to work with your own bra, not against it.
Does it suit taller or shorter frames?
Yes to both. The flowy shorts sit at a flattering mid-thigh length. Petite wearers find the waistband creates a lovely defined silhouette; taller women appreciate the coverage and the fact that the hidden shorts mean no riding up or chafing. We'd suggest checking our size guide for inseam measurements if you're 5'10" or above.
Is it suitable to wear during pregnancy?
Many customers wear it over a growing bump — the ribbed stretch fabric is genuinely forgiving and the adjustable straps accommodate a changing shape. We'd suggest sizing up one from your pre-pregnancy size for the most comfortable fit.
Product
What is the playsuit made from?
The Ribbed Wrap Playsuit is made from a soft ribbed polyester-elastane blend. It's lightweight, breathable, and has a good amount of stretch. It doesn't crease in a suitcase — ideal for holidays — and washes beautifully. Several customers have had theirs for over a year and report it still looks new.
How do I wash it?
Machine wash on a gentle cycle at 30°C. Avoid tumble drying — lay flat or hang to dry. It doesn't need ironing and holds its shape well after washing.
Does it have real pockets?
Yes — real side pockets, deep enough to actually be useful. No fake seams here.
Can I wear it over a bikini?
Absolutely — that's one of the most popular ways to wear it. The lightweight fabric dries quickly and the relaxed silhouette sits beautifully over swimwear. Perfect for the beach, pool, or a sunny terrace.
Contact
How do I get in touch?
Email us and we'll get back to you within 24 hours on working days. We're a small team and we actually read every message — no bots, no scripted responses.